Reset Invalid Login Attempts if Password is reset
AnsweredWe keep having customers try their password incorrectly until the system locks them out (in our case 3 times in one hour), and then they go and use the Forgot My Password link, but after resetting their password they are still locked out because the system still shows 3 invalid login attempts in the last hour. I can login to the Admin interface and reset the invalid login count manually but it seems like if they have reset their password this should automatically happen.
-
Official comment
We've tested and when you have your store configured to lock customers out after a particular number of failed attempts, there is already a mechanism in place to reset the failed attempts when the customers reset their password themselves.
If you're finding that this is not the behavior you're seeing, please submit a support ticket, as what you are describing is the expected functionality, so there may be an issue or some other setting affecting this.
Please sign in to leave a comment.
Comments
1 comment