Reset Invalid Login Attempts if Password is reset



1 comment

  • Official comment
    AmeriCommerce Developer

    We've tested and when you have your store configured to lock customers out after a particular number of failed attempts, there is already a mechanism in place to reset the failed attempts when the customers reset their password themselves.

    If you're finding that this is not the behavior you're seeing, please submit a support ticket, as what you are describing is the expected functionality, so there may be an issue or some other setting affecting this.

Please sign in to leave a comment.

We're Here To Help

Standard Support Hours: Monday-Friday 8AM-5PM CST
Looking for Premium Support? Just ask!

Speak to a live person
1 (800) 936-9006
Submit A Support Ticket
Submit Your Ticket Here