Status update: Tokenex outage impacting credit card fields - April 4th, 2024

Dalton Different

• April 04, 2024 22:07
• Edited

We are currently aware of an outage from a third party partner, Tokenex, which may make credit card fields temporarily unavailable on the checkout page, cause issues loading account related pages, or pages containing credit card fields.

Tokenex has a status page, reporting the outage, that can be followed here: https://status.tokenex.com/ 

You can also click the “follow” link above this post to be notified when a change or update of this post has been made. You can also follow our status page if you would like to be informed of any disruptions in the future. We hate service disruptions as much as you do which is why our data center works 24/7/365 to help prevent and fix issues exactly like this. Thank you for your patience and understanding while they work to resolve this issue. 

UPDATE: 5:05 PM CDT: We have accommodative measures in place to allow standard checkout operations while TokenEx works to resolve this issue. Subscription renewals may fail during this period as well as merchants using API endpoints via Tokenex to retrieve card data. Thank you again for your patience. 

1

• Official comment

  

  Dalton Different

  • April 05, 2024 16:39

  UPDATE: 4/5/2024 11:15 AM CDT
  We are pleased to inform you that the TokenEx API has successfully recovered and has been stable for several hours. Following this recovery, we have reinstated all normal features and functionalities related to TokenEx. Our monitoring indicates that the service is now operating as expected.

  However, if you encounter any further issues or irregularities, please do not hesitate to reach out. We encourage you to create a new support ticket so our team can promptly assist you.

  We appreciate your patience and understanding during the recent disruption and remain committed to providing the highest level of service.

  Thank you for your continued trust in us.

Post is closed for comments.