Status Update: CyberSource and Converge Payment gateway errors - February 15th, 2024

1:00 PM CST - We are currently aware of an issue impacting CyberSource and Converge Payment Gateways. We are actively investigating and working with the involved third parties for a resolution.

As a workaround during this investigation, you can disable Converge or CyberSource under Settings > Payments > Gateways by changing it's store assignment to "none". Then, use PayPal Checkout (or another existing Payment Gateway) to process credit cards transactions.

You can click the “follow” link above this post to be notified when a change or update of the issue has been made. You can also follow our status page if you would like to be informed of any disruptions in the future. We hate service disruptions as much as you do which is why our data center works 24/7/365 to help prevent and fix issues exactly like this. Thank you for your patience while we work through it.

Update: 4:25 PM CST - The CyberSource payment gateway issues have been resolved and we expect a fix to be available soon for Converge. Thank you for your continued patience as we work to resolve this issue.  

Update: 2/16/2024 9:05 AM CST - An update has been applied to resolve the issues for the Converge payment gateway integration. If you are still experiencing issues or need any assistance, please reach out to us at https://support.americommerce.com/hc/en-us/requests/new