Search open shopping carts by customer email addressCompleted
I am glad to see the feature to convert an abandoned cart into a manual order, but there are a couple things that would help us more fully utilize the feature. Most of the time when we would want to convert an open/abandoned shopping cart into a manual order, we have the customers email address, either they have emailed us or we are on a live chat with the customer. Currently you can search by the customers name, but searching by the email does not work.
By email address:
Being able to search by shopping cart id would be helpful as well, as we use the JS API and show the cart number in our mini cart:
Lookup by cart number would help us to pull up the cart if a customer is not logged in or is not registered with our site.
Hey everyone - we'll be adding support for this. It will be live in Q2
Yes! It's frustrating, and I come off as an idiot when a customer is on the phone asking for help and I cannot more quickly find their cart. Searching email address would definitely help.0
I did discover that there is a workaround for now....
You can search for customer carts by email address, however not under Carts but under Customers. Search for the customer email address under the Customers advanced search:
Click to edit the customer:
Then click Carts:
Not as simple as if you could just search the carts screen, but you can do it.0
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