We use AmeriCommerce as a B2B wholesale portal, so our customers are all businesses - some big, some small.
When a customer places an order, we send them an order confirmation email with an order summary and a link to view and print their invoice. Generally what happens is the buyer, who placed the order, forwards that email to someone in accounts payable, who files and pays the invoice. This issue is that you have to log in to view the invoice, which means that the buyer has to somehow communicate the login credentials to accounts payable.
For our smaller customers, this is usually not a big deal, because the accounts payable department usually works fairly closely with the buyers. For our larger customers, this is a big problem, because there is more separation between the buyers and accounts payable. For instance, in some cases, the buying is done on the individual store level, and the paying is done at the corporate level. In this scenario, the corporate accounts payable department would have to keep track of login credentials for each individual store.
This issue could be solved by just sending the invoice as a PDF attachment to the order confirmation email.
Please let us know when this feature becomes available.
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