- Overview
- Turn On Cancel Order Request
- Set Up Specific Order Status
- Customize Cancel Order Link
- Cancel Order Grace Period
Overview
When this setting is enabled, a cancel button will be displayed for open status orders in the customers account page.
Turn On Cancel Order Request
In the dashboard, navigate to Settings > Orders > General and you will find the following:
Check the box to enable the setting and click save in the top right corner. You can optionally choose to add a Cancel Order Message along with an order status to change to after request.
Set Up Specific Order Status
The following will be the order status to be set after the customer requests to cancel their order. You are able to assign a specific email to be sent when this occurs in the email notification drop down below.
Customize Cancel Order Link
The cancel link will display in the customer my account page order section. Navigate to Themes > Edit > Pages > Customer My Account > HTML Editor and move the $$CANCELORDERLINK$$ merge code to the place you prefer.
Cancel Order Grace Period
This option allows a customer to cancel an order, while providing a few additional options:
- Lets you set a time limit (Grace Period) on how long a customer has to cancel the order.
- Provides an option to automatically attempt to refund the order.
If you enable the grace period, customers will be able to automatically cancel orders within the time period you specify.
Orders will be set to the 'Grace Period' order status you select here after they select cancel, to ensure warehouse and fulfillment facilities have visibility into this setting.
During the customer cancellation grace period, you will not be able to print shipping labels because printing a shipping label sends an email etc. to the customer.
You can also enable the option for Auto refund.
If enabled, the system will attempt to refund/void all transactions.