Customer's setting up their account using Google or FaceBook login not remembering and saying they can not login
We have had a growing number of customers contact us because they can not login to our site, and they say that when they use the forgot password link it will not let them login with the password they set via the link.
Every time I have gotten this message from a customer, they inevitably have a gmail email address and when I login to the admin interface I find their Google Icon is set as their default profile image, and I know that they used the "Login with Google" option to setup their account.
If a customer sets up their account using Google or FaceBook, there needs to be some way for them to be reminded that they need to use that method to login.
Please sign in to leave a comment.