Customer's setting up their account using Google or FaceBook login not remembering and saying they can not login

Joshua Artman

• October 08, 2022 07:25

We have had a growing number of customers contact us because they can not login to our site, and they say that when they use the forgot password link it will not let them login with the password they set via the link. 

Every time I have gotten this message from a customer, they inevitably have a gmail email address and when I login to the admin interface I find their Google Icon is set as their default profile image, and I know that they used the "Login with Google" option to setup their account.  

If a customer sets up their account using Google or FaceBook, there needs to be some way for them to be reminded that they need to use that method to login.

4

• 

  Joshua Artman

  • June 01, 2023 03:30

  I have recently encountered several websites where when I enter my email address into the login field it removes the password field and replaces the password field with "Login with Google" if I setup my account using Google.  This seems very user friendly.

  0
• 

  Jeff Campbell

  • June 01, 2023 22:35

  Hi Josh. That does sound like a good solution to the problem you are facing. I will bring this request up to the team. Thank you for your continued contributions!

  0

Please sign in to leave a comment.