Live Estimated Delivery / Product level Lead Time OverridePlanned
Currently Estimated Delivery Times shown with shipping quotes is based on a static number that we set in the shipping configuration but UPS / USPS / FEDEX all offer live estimated times in transit from our location to the customer's address.
We also have to set the lead time as a static value for all products shipping via a specific shipping service. Most of our parts ship the next day, but we also have a wrecking yard where we pull parts from donor cars. If the parts ordered are parts that are pulled off a donor car, those parts can take up to a week to ship, especially if they need crated as well.
So for example, currently we have to set the lead time for Priority Mail to 2 - 10 days (1-7 LEAD TIME + 1-3 FOR DELIVERY). If we could set lead time overrides on a product level, and the system could retrieve the days in transit quoted by the service providers, we could provide much more accurate estimated delivery windows for customers. We have started getting a lot of flack from customers because our estimated delivery dates show something like:
US Priority Mail - Estimated Delivery: Wednesday June 29 - Tuesday July 12
Whereas for most items the system could just add 1 day lead time to the estimate time in transit returned by USPS and say something like:
US Priority Mail - Estimated Delivery: Wednesday June 29
Hey Josh - this is on the roadmap. You'll be able to display live rates on Product Details Page (PDP) and checkout based on your lead time (2 days), preferred carrier (USPS or another) and delivery method (Priority Mail or another).0
Will the update include:
set lead time override on a product level
Most items ship next business day, so we want 1 day lead time to be our default, but certain items have longer lead times.0
It would also be convenient if the lead time could be set at the warehouse level.
We have a handful of warehouses we dropship from that build to order. One of those warehouses (custom upholstery manufacturer) has a 6 month lead time currently (partially COVID caused) and several others are 3-7 day lead time. But for those warehouses, that lead time affects all products that ship from that warehouse.0
Is there any update on this? We have started getting a lot more customer requests for more specific delivery estimates.0
Please sign in to leave a comment.