Order Events Rule: add "order balance" to conditions

Planned

colin

• March 19, 2022 20:04

It would be really useful to have an "order balance" condition in the rule engine for order events. 

For example, I offer NET payment terms, so would like to set up a rule that triggers X days from the ship date IF the customer still has a balance on their order, the rule will trigger a "balance due" reminder email. 

2

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  Travis Musgrave

  • April 05, 2022 14:43

  Hey Colin - thanks for the feedback. For an Order events condition type and related actions, are there any other similar use cases you may need to be supported?

  1
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  colin

  • April 06, 2022 18:52

  Yes actually!

  I recently discovered through a conversation with Taylor that the time based trigger does not communicate dynamically with custom date fields to match a negative offset number of days

  For example: I often take "future" orders where the customer selects the date they would like the order shipped during checkout. filling out this field causes an order to be placed as "on hold".

  What would be nice is if I could make a time based rule that compares today's date with the date in that field, and cause the order status to change to "in production" X weeks prior to that date.

  It seemed as though that should be doable with the current time trigger function, but Taylor assured me that specific scenario was not an option currently and to submit a feature request.

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