Filter orders by if Rewards were Earned / (Payment Type) RewardsPoints

Completed

Joshua Artman

• July 02, 2021 03:04
• Edited

Our current reason we want to be able to filter orders by rewards used/spent is on orders declined / canceled and the customer used rewards points as payment on the order.  The rewards points do not get refunded in these cases, so we have to go refund them manually.  Currently there is no way to filter the orders by declined/canceled and for orders with a payment method of RewardsPoints.  I am looking at creating a custom API call to report orders in that state to us, but that ability seems like it should be built in.

Edit:

After I created this request, I realized that there is currently no way to filter by any payment method used on an order.  There have been multiple times in the past when we needed to contact all customers who ordered between certain dates and used PayPal or Visa.  If we could filter orders by payment method that could also cover orders where rewards were spent. 

1

• Official comment

  

  Travis Musgrave

  • March 15, 2022 22:47

  Hey Josh - we're going to add the ability to cancel gift certificates and revert rewards earnings during order cancellations and refund scenarios. We can also explore having this filtration available as a follow-up.

Please sign in to leave a comment.