We are regularly getting customer complaints that our site is charging them the "higher" priced shipping option. After talking through the process with multiple customers, what is happening is that they add an item to their cart, for example our calendar, which can ship USPS First Class. They then add another item to their cart, which bumps the cart contents up out of first class to priority mail. They check the cart for the price of the shipping and decide to remove the 2nd item from their cart. The cart stays stuck on Priority Mail, even though the customer never actually selected Priority Mail and with the 2nd item removed, First Class mail is now an option again.
We have the same thing happen with Priority Mail vs UPS Ground, where a customer adds an item to their cart which is to large for Priority Mail, so UPS Ground is shown as the default shipping option, they decide they do not want to pay that much for the shipping and remove that item, but it sticks to UPS Ground which is more expensive, even though the items left in the cart could ship Priority Mail.
It makes sense for a shipping method to stick IF a customer has actually clicked and chosen a specific shipping method, but if all they are doing is adding items to their cart and checking the shipping costs, unless they do specifically choose a particular shipping method, it should not stick to any particular shipping method.
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