I'm doing work for a customer that creates a fair number of quotes for customers, as well as admin-generated call-in orders, etc. We've created an email template that dynamically changes the contact information listed in the quote email (and subsequent emails), using ##PROFILEREALNAME##, ##PROFILEEMAIL##, etc. This works well if the person who sends the quote is the same person who set it up, but the profile merge codes actually only pull in the logged-in person who is actually sending the quote.
For this customer as well as others who use back-end orders frequently, I thought it might be cool to have a set of email merge codes that pull in the profile details of the "agent" who writes up the quote - this could be used to offer deeper personalization to the emails that are sent out, ensure that the customer receives the contact information specifically for the agent who helped them, etc.
Just food for thought!
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