Abandoned cart email merge codes

Daryl Yerdon

• December 08, 2018 22:38

I am testing an abandoned cart email that I created. I logged in using an account that I created, added items to the shopping cart and then did not complete the purchase. When I send myself an email using the template the merge codes do not appear to work correctly. A portion of the template is written as:

Dear ##CUSTOMERFIRSTNAME##,
<p>
We noticed you left some things in your cart. Here's a link to quickly get you back if you'd like to complete your purchase. ##DOMAINNAME####CARTLINK##
</p>
<p>
As a reminder here's where you left off:</p>
<p>
##CARTITEMS##</p>

 

The first merge code adds the customer name successfully. The second merge code ##DOMAINNAME####CARTLINK## creates a link in the email but when I click it I simply navigate to the home page, NOT to a shopping cart.   The third merge code ##CARTITEMS## doesn't display an abandoned cart it simply exists as text in the body of the email.

Not sure what I'm doing wrong but I always test my email templates before I make them active and I'm struggling with this one

What code can I use to hyperlink to an abandoned shopping cart not to the home page?

What code can I use to display the content of the abandoned cart?

0

• Official comment

  

  Yancey Head

  • December 12, 2018 22:31

  Hi Daryl,

   

  Those merges will only work when the systems sends it as part of the automatic abandoned cart notification. If you send it manually, it is not 'connected' to an abandoned cart and cannot pull the information. You will have to activate the template as the abandoned cart alert and then make an abandoned cart and await the email from the system.

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