I shouldn't have to submit a feature request for an ecommerce software co. to understand the importance of updating the most important page on the website, at least once every decade. Three years ago, I opened a ticket with Support regarding issues with the OPC, they failed to resolve the issues for years promising instead that they were planning to redesign the OPC entirely which was breath of fresh air as it is the absolute worst Checkout I have experienced in ecommerce and I do a lot of online shopping and we hear from customers all the time that complain about the OPC.
You see after people are used to shopping on One Page Checkouts from other companies like Shopify who have done a lot to perfect and streamline their checkout over the years along with most other ecommerce companies, but Americommerce has had the same, boring, outdated, buggy, and terrible checkout for the past decade with absolutely NOTHING being done to innovate the Checkout. The R&D for the most important page of an ecommerce site is non-existent at Americommerce. The only thing that's been done on the checkout page in the past decade is a bad integration with SmartyStreets (Address Verification) that makes the checkout even worse because of how Americommerce Integrated it, they integrated it so it only works after the customer clicks "Place Order" which causes nothing but problems for the customer. Oddly enough, I contacted Smarty Streets about this and they were literally shocked that it was integrated that way. So instead of integrating one of the feature request that has been around for nearly a decade and was a top voted feature, they integrated it in the worst possible way to avoid the feature request. Here is the feature request:
Store owners should be very concerned about the lack of attention to the most important page of an ecommerce store, a decade is a long time to ignore something that's so important, especially when your Americommerce customers bring checkout issues to your attention and you ignore them with the false promise of a redesign that never seems to be a priority in your plans. You've wasted so much time working on the admin login page, i had to submit a ticket because i was so concerned, but of course my concerns were ignored. Ironically, you've done more to the admin login page than you have the checkout page in the past decade.
THIS IS OBVIOUSLY THE ELEPHANT IN THE ROOM! Americommerce locked the ticket that I had open with them so I am unable to do any follow ups and when I open a new ticket about this, they blow me off like I am a bum on the street. I love Americommerce which is why i have been a client for nearly a decade, but this problem which for some reason has been ignored for far too long needs some serious attention.
Please sign in to leave a comment.