Make Custom Product Statuses "Stick" Even When Using Inventory Tracking

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Chris Smithson

• August 02, 2018 13:47

When you enable inventory tracking, statuses automatically change when certain events happen (such as selling out).

We do a lot of business where customers place "special orders" (less popular items we do not stock but will order from the manufacturer if a customer wants it). We also take pre-orders on items announced by the manufacturer but will not be available for a while.

While we have created those custom product statuses and they behave as designed (set same as "back order" in our case), what we have found is that the system will change the status from the custom status to "back order" once a customer places an order on that item.

It would be very useful to have the choice of making custom product statuses "stick" when desired and not changed by inventory tracking. Yes, I can think of a couple different ways to trick the system into acting the way we want it to, but with thousands of products, many of which are not stocking items, we can't give most individual items that level of time/attention.

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  Ryan Olson

  • August 23, 2018 18:30

  Set the product in question as "non-inventory" in the inventory tab of the product editor.

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  Chris Smithson

  • August 23, 2018 19:13

  Thanks for the response.

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  Will

  • August 23, 2018 20:26

  Reposting my previous response that may have been lost..

  Sounds like you might want to use the 'Non-Inventory' option on the product?

  
  Non-Inventory: No inventory is maintained for this product and inventory rules specified for this store do not apply to this product either.
  
  Or set the inventory levels to 999 for pre/special orders to avoid selling out.

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  Chris Smithson

  • August 23, 2018 20:50

  Yes. A couple of ways to work around or trick the system. Non-inventory set to TRUE seems to be the best solution. There's still the need audit periodically in case something actually is in stock due to cancelled customer special order, but it addresses 99% of the issue.

   

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