Status update: Email Deliverability issues - April 5th, 2024
08:19 AM CDT - We are aware of an email deliverability issue within our Sendgrid account effecting several online stores. This may effect Order confirmation emails, Admin User verification codes, and other emails related to your online store. We are working with Sendgrid to restore email deliverability as soon as possible.
You can click the “follow” link above this post to be notified when a change or update of the issue has been made. You can also follow our status page if you would like to be informed of any disruptions in the future. We hate service disruptions as much as you do which is why our data center works 24/7/365 to help prevent and fix issues exactly like this. Thank you for your patience while we work through it.
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Official comment
UPDATE: 09:30 AM CDT - We are continuously working with SendGrid to restore email deliverability. Emails currently suspended will be queued for up to 72 hours and continue processing once this issue is resolved. Thank you for your continued patience as we work to resolve this issue.
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Update 4:20 PM CDT - We are pleased to announce that the recent issue affecting store email deliverability, in partnership with Sendgrid, has been resolved. We appreciate your patience and understanding while we worked diligently to address this matter.
As of now, Sendgrid email services are fully operational, and you should experience normal email delivery functionality. Emails previously suspended should be queued and continue processing after this resolution.
Should you encounter any further issues or have additional concerns, we encourage you to reach out. You can create a new support ticket at support.americommerce.com, and we will be more than happy to help.
Thank you for your continued support and understanding throughout this period. We are committed to providing you with the best service possible.
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