REWARDS POINTS - WATCH OUT

Paul Ackley

• October 12, 2016 19:38

Simply the rewards points program will add the points to your customers account - but if you have anything set up where reviews, or blog posts get moderated like we do - it gives the customer the points regardless if you approve it or not. So our customers get 15 points for a blog comment, they could fill in 5 blank blog posts and get the points regardless if we approve it or not.

It also doesn't take points away if an order is cancelled - it leaves them in the customers account.

This has proved to be an issue for us and SparkPay wants a custom development to fix it.(hmmmm IDK)

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  Amy

  • October 30, 2016 16:12
  • Edited

  Thanks for posting this. I'm considering a points program, but this sounds like a show stopper to me. The points shouldn't be so easy to game; without a system that maintains the integrity of the total, it's pretty pointless. To me, those features are integral to the solution. Not something you "forget" and then want to charge people for. "Oh, you wanted the DOORS with the car? Well... those are extra."

   

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