Refunds (Partial & Full) - Making it clearer for user
CompletedI find the refund process a lil confusing and think it could be simplified and made clearer to the end user. My suggestion is to set up as below:
***keep the existing right side panel that shows what the amount due, amount paid, refund amount and new balance****
REFUND TYPE:
[ ] - Refund to gift certificate
[ ] - Refund to gift certificate
[ ] - Refund to original payment type
REFUND AMOUNT:
[ ] - Full Refund - Order is cancelled
[ ] - Partial Refund (select items to be refunded - items will automatically be added back in to inventory stock #'s & any product specific discount will auto adjust)
[ ] Product 1
[ ] Product 2
[ ] Product 3
[ ] Shipping
[ ] - Partial Refund - Custom Amount
Refund Amount ____________
REFUND REASON:
Reason _____________
[ SAVE ]
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Two significant functions that seem to be missing on the new refund function are:
1) It does not allow for shipping to not be refunded. Many retailers do not refund shipping on returns. Sales tax related to shipping also needs to be taken into account if it is not refunded.
2) It does not seem to take into account any discounts/coupons that were used in the initial order.
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