Apply Store Credit to customer account

Planned

Hanna Rodgers

• February 19, 2021 23:34

This is the only eCommerce cart I have ever seen without a Store Credit option and it would be REALLY nice to have; we want customers to come back to our store and spend that credit rather than only having the option of refunding. I also sell via mail and customers will often overpay for orders or order something discontinued, so adding credit to their account is the only option I have, except on Americommerce.

The gift certificate option is too complicated and requires an email address (many of my customers do not have those) and the gift certificates only show up on certain customer views. I would like to be able to add credit to the customer account at the time of order entry and have it show up prominently somewhere on the customer view so I know I can apply it next time they order.

I found an old release summary post mentioning  a powerful gift certificate and store credit module, but I can't seem to find any documentation on how it actually works.

4

• Official comment

  

  Travis Musgrave

  • March 14, 2022 17:04

  We're going to introduce the ability to refund to gift certificates late Q2/early Q3. The feature will allow you to easily issue gift certificates during refund or order cancellation scenarios.
• 

  Hanna Rodgers

  • February 19, 2021 23:35

  Here is the release summary post: https://support.americommerce.com/hc/en-us/community/posts/115004673034-2010-v1-RELEASE-SUMMARY

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  colin

  • February 19, 2021 23:57

  Doesn't a customer account require an email address anyways? How would your customer log in to their account if they didn't have an email?

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  Hanna Rodgers

  • February 20, 2021 00:06

  If the customer is added manually there is an option to say 'No email available' from what I understand. For all the rest I have had to make dummy emails, so even if the certificate is generated it gets emailed into a black hole that nobody will see...and the gift certificate amount does not show up on the customer view by default, it only showed in a certain search list, so knowing if it was available to apply to the account is currently difficult.

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  Trevor Gonzales

  • April 21, 2021 17:50

  11 years ago and it doesn't look like that ever came with the release. Up'ing this one. Besides, depending on your payment solution, most payment merchants will not adjust processing fees after payment has been captured. A store credit would definitely be helpful.

  1
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  Dammon R Burden

  • May 02, 2021 17:56

  We would like to see something like this implemented in a better more clear way. We'd be able to use this every single day.

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