Ability to Void a pre-authorization or automatically void when reauthorizing

Ricardo Gomez

• January 05, 2021 18:20

Currently the only options on a credit card transaction are:

•  Delete
• Capture
• Reauthorize

Sometimes we need to Reauthorize a transaction but when we do this the previous transaction is not voided therefore the client sees 2 transactions on his side.

As noted in Americommerce using "Delete" does not void the original transaction, only removes if from the list. There should be an option to Void transactions - or - when Reauthorizing the old transaction should be automatically voided so there are not 2 transactions.

If the per-authorization is not voided it stays as pending on the client side for 30 days and we often get calls to get them released, we have to manually log in to our credit card system to void them manually, it will be very practical to be able to Void the transaction directly from Americommerce.

3

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  Brian Gluck

  • January 05, 2021 22:20

  I agree!

  0

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