Ability to merge customer records and keep order/email history (22)

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Steelcase Store Team

• July 12, 2011 09:23

We could definitely use an admin tool to merge customer records and keep order/invoice/email history. We keep running into duplicate customer records that somehow get created (probably by the customer through checkout), but when we try to edit their orders, we have to put in a fake email address because of duplicates. Odd.

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  Margo Gover

  • February 15, 2012 15:13

  this is needed. Many place orders and create new accounts who knows why - forgot their account log in password and seems easier for them to just register again. Or in some cases, account is issued by corporate and the employee looses info... there for goes to place their order and creates a new account.

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  Kristin

  • September 06, 2013 12:59

  Yes, I have this same problem!

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  Joshua Artman

  • February 14, 2020 01:44
  • Edited

  It is really frustrating when a customer ends up with 2 (or more) accounts and contacts us to merge their accounts and there is no easy way to accomplish this....

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  Gary Vaterlaus

  • March 04, 2019 02:11

  Any word on the customer merging? I would really like this feature.

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  Angela Stelly

  • October 30, 2019 15:20

  So would I!  We just went live with AC, and the platform we just left from had this feature and I miss it already!

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  Barbara

  • May 15, 2020 17:23

  This would be so helpful.  I have so many accounts for one person.  Then I try to upload it to my accounting software & it make a new account there as we.. So in 2 software programs, I have 3 accounts.  Very frustrating!

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