I recently began customizing my email templates and noticed a major flaw. You can't hide templates you don't use. Although you can delete and they will be removed from the Send Email Notification menu. Most sites might not use the affiliate, blog or q&a templates so they shouldn't be displayed on the More Actions > Send Email Notification > To Customer...I want my store to only have the 4-5 customized templates to shop up for sales persons to select. Having other templates only makes the navigation more complicated and gives them an opportunity to select the wrong template. I'm sure this is a quick fix but I was quoted $950 for something that should already be possible.
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