Allow non registered customers to see shipping rates. (4)

Edward Knapp

• January 05, 2016 16:26

One of the highest abandon cart reasons is the customer not knowing their shipping costs before registering. All our shipping is flat rate using custom shipping rates. Right now our guests or unregistered buyers can not see shipping rates. (They get an error message) Please allow us to assign a "Non Registered" or "Guest" customer type to custom shipping methods.

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  AmeriCommerce Developer

  • January 06, 2016 07:44

  Hey Ed, This sounds like a setup issue of some sort. If your custom shipping methods are based on Customer Types, you may be able to set the "Default Customer Type Price Level" setting for non-logged in customers. This setting is available in Settings > Catalog > General. Ryan

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  Ken Mendelson

  • January 28, 2016 12:01

  Hi Ed, I agree with Ryan that you should be able to set that up as we did. I do however second your request to add "Non Registered" or "Guest" (default) as a unique customer group since this becomes a huge challenge when attempting to exclude a default group from a shipping rule. If you know how to dig into the code on various pages you can also place brief explanations or notices to your customers explaining your flat rate shipping. I've found that with several stores I've run that a customer who will abandon at checkout due to shipping will just as often not even proceed to checkout if told of a shipping charge up front. Sometimes it is better to drive them to checkout first and at least attempt to close the sale, then if they abandon follow up with an abandoned cart email.

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