I have a situation and I can't find any answers in the knowledgebase or here in the community. This has happened before but I hadn't paid much attention to it, but this time it will cause me inventory issues so I am concerned with how to handle it.
I had a customer place 4 orders. None of the orders is exactly the same, which is probably because after each order, the limited quantity inventory went out of stock and she couldn't reorder the same items. The orders came through as Payment Processing status, yet no payment was actually received. I am unsure how these orders came through as Payment Processing since payment actually failed all 4 times and no payment was ever processed or received. I wasn't sure how to handle dealing with the 4 orders and I just left them in the Payment Processing status. So, we finally get her order placed a little later, but much of the limited quantity inventory has been wiped out because of the 4 failed orders sitting in the queue.
My question is, and I am unsure why this isn't documented anywhere (or if it is, why it isn't easily found), there is substantial amounts of inventory tied up with her 4 orders... What is the easiest way to get all that inventory back in stock on my site? Does putting the order in Canceled status automatically return the items back to available inventory?
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