Convert abandoned cart to manual order (167)

Completed

Joshua Artman

• October 21, 2010 12:38

We frequently have customers call who have added items to their cart, and call us with a question and want to just finish the order over the phone. I would like the ability to convert an abandoned cart into a manual order.

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• Official comment

  

  Jeff Campbell

  • October 28, 2020 23:45

  Now available in 2020.5 - https://support.americommerce.com/hc/en-us/community/posts/360052155133-2020-5-Sprint-1-2

  Can now convert Abandoned Cart to Manual Order from Visitor Session view (available in visitor session reports and in Abandoned Carts power feature)
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  Tim Wagner

  • October 24, 2010 18:59

  Outstanding idea, we have the same issue!

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  Heather Hicks

  • November 04, 2010 17:30

  I do this by logging into their account and accessing their shopping cart, but it's kind of a long process for doing while on the phone. I'm voting for an easier way!

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  Joshua Artman

  • November 11, 2010 13:41

  I agree that the method Heather uses can work, but that method requires: 1) that a customer creates a login and is logged in before we can help them 2) that they reveal their login information to us for us to be able to access their account. Customers tend to be reluctant to reveal login information. We have the ability to look at cart contents of abandoned carts, I think it would be much more useful and more professional if we had the ability to just turn a abandoned or active cart into a manual order.

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  Steelcase Store Team

  • August 28, 2012 08:08

  I am wondering if this functionality technically already exists? If you go to the admin reports page -> Abandoned Carts -> Find their cart and view contents -> Scroll all the way down, there is a "Save Cart" button. *Sometimes* this button works for me, sometimes not to take me to a cart, full of the customer's selections.

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  Brett Wakefield

  • February 26, 2013 15:03

  This makes so much sense! Don't know why it hasn't been implemented yet.

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  Ryan Hipp

  • February 26, 2013 16:15

  I 100% agree

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  Marvin Hankins

  • November 12, 2014 12:27

  This is a standard feature with 3DCart and very handy

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  Steve Hull

  • January 30, 2015 12:26

  Please note the first comment about this was over 4 years ago.

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  Donny Cryer

  • April 24, 2015 14:54

  This is a prime example of how this feature request site is a joke. This was requested in 2010 and has been a top request for YEARS and still hasn't been addressed. The feature request page is just used as a diversion tactic by customer support when they are too lazy to implement a feature that should already exist.

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  Andrew Uhacz

  • December 10, 2015 23:02

  I want the ability to take control of their computer with their permission and finish the order up until the payment section. http://www.floorcity.com

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  Marvin Hankins

  • June 17, 2017 20:41

  PLEASE DO THIS. VERY MUCH NEEDED!!!!!

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  Nikki

  • December 12, 2019 09:05

  This is a good idea and something I need to do right now:(((

  What is most simple is to import from the order screen a customer's current cart. This avoids going to to find their cart and logging in (which you can, there is a bypass password that you can create to enter any customer). Simply pull it directly from order screen.

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  Clayton P

  • January 15, 2020 17:40

  I agree as well, 2020 is here and since we all made it through 2000 (AKA Y2K), 2010 and now 2020 and still can't do this yet?  Come on AC Devs and Ed, please listen to your clients!!

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