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refund button (19)

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9 comments

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    Edward Sturrock
    There is a refund button on the Payment when you are in the order editor. It is the "Ref" link, next to the payment record on the order.
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    Ryan
    There is a refund button on the Payment when you are in the order editor. It is the "Ref" link
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    Morgan Longo
    Does that "Ref" link automatically refund the entire amount? What if a partial refund is wanted, i.e. shipping was calculated incorrectly?
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    Margo Gover
    Where is this link? I do not see it in the order editor at the payment area?
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    Ryan
    @Jennie. The Ref link refunds whatever is in the amount box in the right column of the payment. By default it is the full amount but if you want to do a partial payment just enter the amount you want to refund before clicking the "Ref" @Margo. It is the
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    Ryan
    See section 3 of this article about Captures/Refunds. The screenshot explains Capturing an Authorized only payment but the steps are the same for doing a refund.. http://www.americommerce.com/kb/afmviewfaq.aspx?faqid=375
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    NB
    This currently works perfectly for credit card payments, can it be improved to also handle paypal refunds?
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    Ryan
    @Nathan - that would be a separate request.
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    Margo Gover
    Needs to work for custom pay option. As in Net 30 needs to be able to create a credit memo for the return/ credit back to the account amount of the return. Once the refund button is clicked a new page opens as in the credit memo for the return.
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