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Support Demo/Test/Sandbox Accounts for Payment Gateways (13)

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10 comments

  • Avatar
    Ryan
    Every Gateway has a field called "Alternate Url" when you set it up. I'm not 100% sure but I think this would let you test a sandbox account.
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    Fred Chapman
    Ryan, thanks for your comment. Every AmeriCommerce payment gateway I've checked has the Alternate URL field you mentioned—except for LinkPoint, which is the default payment gateway currently supported by my client's bank! I need to find out what the Alternate URL does. I'll check the knowledge base. -Fred
  • Avatar
    Fred Chapman
    According to this knowledge base article, the Alternate URL field can be used with PayPal Payment Standard or Pro for testing in the sandbox server: http://support.americommerce.com/entries/21963293 I'll assume that other payment gateways with the Alternate URL field are similar, though I'd like to see some documentation with examples.
  • Avatar
    Fred Chapman
    I phoned Tech Support, who confirmed that the Alternate URL and Config String fields can be used to configure some payment gateways for testing with sandbox servers. The specifics vary from one gateway to another, and not all payment gateways necessarily support this feature at present. My request, in general, is this: can you please make this easier by adding a configuration option to toggle between live gateway accounts and sandbox accounts for each supported gateway?
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    David Simcho
    Hello Fred (F.W. Chapman) I am racking my brain here. How did you get Global Gateway e4 to work with your Americommerce Site? I have tech support looking into it, but I'm trying to get this working asap for my client. The only profiles they show are "FirstData / CardService International". I plug in the Gateway ID and my generated password and *nothing*... I then tried LinkPoint; however, Americommerce requests a PEM file that is no longer supported by GGe4... How did you get yours to work?
  • Avatar
    Fred Chapman
    Hi David, I didn't use GGe4. My client's bank supported only LinkPoint when I originally posted my request. I will say that "FirstData / CardService International" is definitely the right payment processor for GGe4. The LinkPoint and YourPay payment processors are for an older, totally incompatible version of the First Data Global Gateway. I spent many hours on the phone with the FDGG technical support, who are very helpful. Have you tried calling them directly? The number is 888-477-3611. My client had so many problems with his bank and the merchant services it provides that he is now changing to a new bank and a new merchant service provider. We'll be using USA ePay instead of First Data as the payment gateway, and I'm looking forward to it. I've been told that AmeriCommerce has partnered with USA ePay to provide merchant services to AmeriCommerce customers, which bodes well. Good luck, Fred
  • Avatar
    David Simcho
    Fred: Awesome feedback! Thanks so much for responding and helping me out. I will get on the phone with FirstData and if I can get it working, I'll make sure to post the "steps necessary" here =) Thanks again for the help! David.
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    David Simcho
    Hey Fred: Just a little update. After 4 days of Tech Support on both the Americommerce and FirstData side, i'm being told that Americommerce does not integrate with the Global Gateway e4. Americommerce is saying their first data integration requires a PEM File; FirstData says the Global Gateway e4 can not utlize the PEM File. So all in all, I'm requesting my client switch to Authorize.net =) Thanks for the comments and help!
  • Avatar
    Fred Chapman
    Hi Dave, I'm sorry to hear about your difficulties with First Data. Authorize.net should be a good choice. I had to go round and round with both AmeriCommerce and First Data to get answers. The problem is that the First Data Global Gateway (FDGG) is in a state of transition. FDGG e4 is a new product which consolidates a number of previously separate services into one place. The old product is now called simply FDGG, but it used to be called LinkPoint and YourPay. Having two incompatible product lines with similar names and a history of name changes only adds to the confusion. The information you received from AmeriCommerce and First Data tech support seems to reflect this confusion. It's my understanding that AmeriCommerce does support FDGG e4 via the "FirstData / CardService International" payment processor. AmeriCommerce also supports the older FDGG under the LinkPoint and YourPay payment processors. The LinkPoint processor uses a PEM file, which is no longer needed by the new FDGG e4. I can't imagine what the AmeriCommerce "FirstData / CardService International" payment processor is for if it's not for FDGG e4. Anyway, you're undoubtedly better off with Authorize.net! :) Good luck, Fred
  • Avatar
    Jmarcantel
    Hi All, Thank you for your feedback on this forum. Fred, You are spot on in your comments. The new First Data gateway is not currently supported. I would imagine that it would be in the near future, but we do not currently have a timeline on that. Authorize.net is a solid solution and is our preferred partner outside of our own private labeled solution. I can say that many of our existing clients have been moving to our solution and have experienced lower cost and great service. Please check out our solution at https://www.americommerce.com/merchant-services/accept-credit-cards-online and please call or reach out to us if you have any additional questions. Thanks again for all of your feedback!

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