This is very annoying. I've used Volusion for several years and am switching to AmeriCommerce in the near future. One major problem exists with the Payments on the order screen. If a customer goes to our site and checks out they will enter all of their information in and complete the process without our help. Then when we get the order it is quite often that we make changes to the actual amount that is charged, either to shipping or discounts after the fact. With Volusion any changes to the order prior to actually charging the customer we could make changes and the order and the amount that was due or was going to be charged would be the same. However, with Americommerce if the customer checkout out and the total was $500.00 then I would have to add a payment for the correct amount instead of just being able to approve an updated total. As most store owners probably operate, we only charge our customer after we've reviewed the order.
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