Zendesk Integration

• Overview
• How to Setup

Overview

Zendesk is a service-first CRM company that builds software designed to improve customer relationships. Use this page to setup customer sync and Single Sign-on (SSO) with your Zendesk account. 

How to Setup Customer Sync

When Customer sync is enabled, will sync customer from your store as an end-user to zendesk.

1. In Zendesk Settings, go to API

2. Enable Token Access

3. Click on Add API Token and copy the token

4. Login to your AmeriCommerce Dashboard and navigate to Tools > Apps and Addons > Zendesk.   

5. Input your Zendesk Domain

6. Input your Zendesk user email in the Zendesk Api User Email

7. Paste the token to Zendesk Api User Token 

8. Enable Customer Sync.

How to Setup SSO

1. In Zendesk Agent Settings, go to Security > End-users
2. Check the Single sign-on (SSO) radio button
3. Choose JSON Web Token

4. For the "Remote login URL" setting, populate:

5. For the "Remote logout URL" setting, populate:

6. Login to your AmeriCommerce Dashboard and navigate to Tools > Apps and Addons > Zendesk.

7. Input your Zendesk Domain

8. Copy the "Shared Secret" token and paste it into the setting on this page.