- Overview
- Processing Times
- Rates
- Merchant Center Questions
- Prohibited Activities
- Gateway Setup
- Chase/WePay Dashboard
Overview
This article contains frequently asked questions and setup instructions in regards to the Chase/Wepay Gateway. Including Processing times, Rates, and other general questions about the Wepay Merchant Center.
WePay was acquired by JPMorgan Chase in December 2017. WePay has replaced the WePay name with the Chase name in their solution. However, you may still see some references to WePay in the on-boarding experience and in the emails that you receive. Over time, you will see fewer mentions of WePay and more references to Chase.
NOTE: If testing your gateway, use small transactions between $1 - $5 to prevent self payments flagging your account for suspicious/high risk activity.
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Pro-Tip: Please review the Prohibited activities before beginning the account setup to ensure Chase/WePay will allow processing for your type of business. Click here to view now |
Processing Times
Authorization Hold Time
Authorizations made through Wepay are only valid for five calendar days after the authorization is made. Authorizations must be captured in this time or the authorization will become invalid and a new transaction will be required.
Bank Payouts
Bank payouts are available on a Daily, Weekly (Monday), and Monthly (1st of the month) basis.
It typically takes 2 to 5 business days for banks to credit payouts
- 1-2 business days for larger banks (Chase, BoA, etc)
- 3-5 business days for smaller banks and credit unions
Check Payouts
- Check payouts are available on a Weekly (Mondays) and Monthly (1st of the month) basis for U.S. merchants only.
It takes 7 to 10 business days for a check settlement to be received.- Checks expire 90 days from the initiation date and can be re-issued upon request. WePay does not reimburse any stop payment fees for the attempted deposit of an expired check.
Batch cut off times
- US 12am PT
- Canada 10am PT
Example: A USD payout initiated on 12am Tuesday will contain all transactions captured between 12am Monday - 12am Tuesday.
WePay Trust and Safety Review
24-48 business hours to become failed or made available for a payout.
Funds will be pending during the review period.
Max review period is 120 hours (holidays/weekends)
Refunds
3-7 business days to appear on a payer’s bank statement.
Refunds to credit cards will appear as debits* from the balance owed.
Charge-backs
Merchants need to contest a chargeback within the first 5 days via the chargeback notification.
A chargeback decision can be reached in as little as 30-45 days but can also take upwards of 120 days in some cases, depending on the reason code and the card issuer.
Reporting Payouts
Payout reports are available for download via the Merchant Center 6 hours after the payout transfer completes.
Payout reports contain all payments included in an individual payout.
Transaction data within the Merchant Center refreshes every 36 hours.
Weekly Payouts
The maximum weekly payout amount is $10,000.00 USD. Remaining funds will be batched out within 5-7 business days.
Rates
What kind of rates can I expect with WePay?
- 2.9% + $0.30/Per Transaction are the average transaction rates.
Merchant Center
What is the link to the Merchant Center again?
How do I change my Primary email address?
- Log into WePay
- Choose Security on the left
- Click the Edit button next to your email in the Identity tab
- Enter the new email and click the green Update button
NOTE: The new email address must not already be registered with WePay.
How do I update my password?
- Log into WePay
- Click Security on the left
- Click the Edit button next to your password in the identity tab
- Type in your old password
- Enter a new password (a number or special character is required)
- Click the green Update button
How to turn on MFA (Multi-Factor Authentication)
- Log into WePay
- Click Security on the left
- Choose Authentication, then click the green Continue button
- Enter your cell phone number, then click Send Code
- Once you receive a text with the code, enter the code and click Verify
- Check the Trust Computer box if you’re using a personal computer, then click Continue
How do I add a bank account (USD)?
- Log into WePay
- Click Settings on the left
- Choose Settlement Banks
- Click the Add Bank Account button
- Enter your Routing Number, Account Number, and Bank Name
- Select how often you would like to be paid:
Daily, Weekly (every Monday), or Monthly (1st of every Month). - Click Add Bank
How do I request a check payout (USD)?
- Log into WePay
- Click Settings on the left
- Choose Settlement Banks
- Click the Set up recurring settlements by check option
- Enter your full address, fill out the check memo, and select how often you would like to receive checks (Weekly - every Monday or Monthly - 1st of the month)
- Click Save
How do I add a bank account (CAD)?
- Log into WePay
- Click Settings on the left
- Choose Settlement Banks
- Click the Add Bank Account button
- Enter your Transit Number, Financial Institution Number, Account Number, and Bank Name
- Select how often you would like to be paid: Daily, Weekly (every Monday), or Monthly (1st of every Month).
- Click Add Bank
How do I add a Moderator (View Only)?
- Log into WePay
- Click Settings on the left
- Click the Members tab
- Type in the email address of the person you’d like to add
- Click Invite
Once you invite a member to your WePay account, you will see them as a Pending Moderator. They'll need to accept the invitation in order to view the account.
How do I download a payout report?
- Log into WePay
- Choose Reporting on the left
- Select the Settlements tab
- Enter a Date Range, then click Apply
- Export under Report tab
Note: Payout reports are available 6 hours after the payout is complete.
How do I download a payment report?
- Log into WePay
- Choose Reporting on the left
- Select the Payments tab
- Enter a Date Range, then click Apply
- Click the Download CSV option
Note: Reported data refreshes every 36 hours so same-day transactions will not be included in your export.
How do I refund a transaction?
- Log into WePay
- Click Reporting on the left
- Locate the payment you wish to refund and click the payment link
- Click the Issue Refund button on the payment details page
- Click the green Confirm button to the process the refund
How do I challenge a chargeback?
- Log into WePay
- Click Reporting on the left
- Choose the Chargebacks tab
- Click the Challenge or Concede button
- If you’d like to challenge the chargeback fill in the payment type, date of payment, attach supporting documentation like signed contracts, work orders, and/or the tracking confirmation, and add additional details
- If you’d like concede click the Concede option and then click the “Yes I want to Concede” button
*Chargebacks need to be responded to in 5 business days. The full chargeback resolution can take up to 45 calendar days.
Prohibited Activities
By registering for WePay as a Merchant, you also confirm that you will not accept payments or use the Service in connection with the activities, items or services set forth below. Please contact activity-inquiry@wepay.com if you have questions about whether these categories apply to you.
| Category | Activities |
| Adult | Adult sites, content, sexual services, child pornography, beastiality, escort services, dating services, mail order brides, massage parlors |
| Aggregation | Payment facilitator to other merchants |
| Auctions | Internet auction, bidding fee auction, penny auction |
| Cash, stored value, virtual currency | Cash or cash equivalent, purchase of gold, silver, platinum, palladium, bullion and/or bars (collectibles are not prohibited) |
| Digital Wallet, stored value, prepaid companies, prepaid phone cards or phone services, sale of mobile minutes, scrip-dispensing terminal, or quasi cash | |
| Virtual currency or credits that can be monetized, re-sold or converted to physical or digital goods or services or otherwise exit the virtual world | |
| Debt | Bail bond services or bankruptcy lawyers |
| Credit counseling or repair services; credit protection or identity theft protection services; debt elimination, consolidation or reduction services; debt collection; payment for a dishonored check or for an item deemed uncollectible by another merchant; factoring or liquidators | |
| Damages, losses, penalties, or fines of any kind; alimony, child support, or other court-ordered payments | |
| High interest rate non-bank consumer lending, including payday lending and title loans | |
| Loan payments transacted on a credit card | |
| Drug | Drugs or drug paraphernalia, such as hookahs |
| Marijuana dispensaries and related products or services | |
| Personal enhancement products or nutraceuticals - vitamins, supplements, pseudo pharmaceuticals, herbals, peptides, weight loss programs | |
| Pharmaceuticals, internet pharmacies | |
| Financial services | Banks, credit unions, savings and loan associates, unit trusts, mutual funds, foreign exchange, Bureau de Change |
| Currency exchanges or dealers | |
| Money transfer, wire transfers, money orders, money transmitters, and check cashing, including merchants required to be registered as money services businesses | |
| Gambling, lottery | Gambling or betting, including lottery tickets, casino gaming chips, off-track betting, sports forecasting or odds making, fantasy sports, memberships on gambling-related internet sites and wagers at races, contests, sweepstakes, raffles, and offering prizes as an inducement to purchase goods or services |
| High Risk | Airline, hotel, rental, or other miles or points |
| Animals and regulated items such as animal felts, hair extentions, HGH, etc. | |
| Astrology and related prediction or forecasting services, psychic services | |
| Career placement or advice center merchants | |
| Cyberlockers, file sharing, file storage | |
| Delayed delivery merchants where the good or service is not shipped, delivered, or fulfilled when the card transaction is processed but is to occur at a future date | |
| Militia, armed groups, or armed gangs | |
| Money back guarantees exceeding 30 days | |
| Motor vehicle sales | |
| Online help for classes, homework or assignments | |
| Online personal computer technical support | |
| Pawn shop | |
| Political organizations | |
| Products or services identified by government agencies to have a high likelihood of being fraudulent | |
| Social media activity | |
| Shipping or forwarding brokers | |
| Illegal | Counterfeit or possibly counterfeit goods, or products that infringe on the intellectual property rights of others |
| Deceptive, unfair, or predatory practices | |
| Hate, violence, racial intolerance, terrorism, the financial exploitation of a crime, or items or activities that encourage, promote, facilitate, or instruct others regarding the same | |
| Unlawful activities, illegal substances or products, or items that encourage, promote, facilitate, or instruct others regarding the same | |
| Investment, real estate | Commodity trading or security trading; equities (including stocks, bonds, or any other ownership position in a corporation) |
| Crowdsourced fundraising for stock or equity | |
| Distressed property sales and marketing; real estate filling | |
| Goods or services to be delivered more than four (4) months in the future, with an intention of gaining return on investment | |
| Timeshares, timeshare resales, and related marketing | |
| Marketing | Buyers clubs, membership clubs |
| Direct marketing - inbound telemarketing, negative option, renewal, or continuity subscription practices, travel-related arrangement services | |
| Discount coupon merchants or online sites | |
| Discount medical or dental plans, including discount insurance | |
| Door to door sales | |
| Infomercial merchants | |
| Lead generation businesses | |
| Marketing activities involving "pay only for shipping" and/or "free trial" periods | |
| Multi-level marketing businesses, pyramid sales | |
| Outbound telemarketers and telecom merchants | |
| Rebate or upsell merchants | |
| Regulated | Age restricted products or services, such as alcohol |
| Firearms, including ammunition, and other weapons | |
| Medical devices | |
| Tobacco, cigarettes, e-cigarettes | |
| Telecomm | Telecommunications, including wireless, cable, satellite, wireline, and ISP |
| Travel | Airlines, including charter air carriers, and cruise lines |
| Travel agencies or tour operators | |
| Travel industry, including car rental and lodging |
In addition, you may not use the Service for:
- Impersonating any person or entity or falsely claiming an affiliation with any person or entity;
- Collecting, or attempting to collect, personal information about users or third parties without their consent, or using such information except as necessary to use the Service;
- Defaming, harassing, abusing, threatening, or defrauding others;
- Posting, transmitting or distributing content that is false, misleading, unlawful, obscene, indecent, lewd, pornographic, hateful, abusive, inflammatory, or that violates the rights of others (including rights of publicity or privacy);
- Damaging, disabling, overburdening, or impairing WePay, including without limitation, using the Service in an automated manner;
- Interfering with another user's enjoyment of the Service, by any means, including by uploading or otherwise disseminating viruses, adware, spyware, worms or other malicious code;
- Creating an Account that is linked to another Account that has engaged in any of the foregoing activities. WePay may use evidence other than your Account information to determine whether you control an Account in someone else's name, including but not limited to Internet Protocol addresses, common business names, phone numbers, and mailing addresses.
If WePay determines that you have received funds resulting from fraud or a prohibited activity, those funds may be frozen, returned to the Purchaser, or seized.
In addition, if we reasonably suspect that your Account has been used for an unauthorized, illegal, or criminal purpose, you give us express authorization to share information about you, your Account, your access to the WePay services, and any of your transactions with law enforcement.
Gateway Setup
To sign-up for Chase/WePay you simply need to navigate to your Dashboard > Settings > Payments and Taxes > Payment Gateway > New
You will want to select WePay from the getaway drop-down and run through the initial account set-up.
Once this is complete the gateway will set up automatically. You will receive an email to the email you registered with complete the sign-up and verify all of your information. It is important this is done quickly to allow for the fastest approval time for your account to start accepting transactions.
How To Setup WePay
To sign-up for Chase/WePay you simply need to navigate to your Dashboard > Settings > Payments and Taxes > Payment Gateway > New > select WePay from the getaway drop-down to begin.
There is an option for a New Account, or an Existing WePay Account
You want to click on the option that applies to you.
1. New Account
If you click “New Account” you should see the following screen. Fill out the information then click send at the top right corner.
2. Existing WePay Accounts
If you click “Existing WePay Account” you should see the following screen. Fill out the information then click send at the top right corner.
Congratulations! You Have Successfully Setup WePay
After you have registered, you should see the following message, and see a payment gateway setup for WePay. You then want to click edit on the gateway and apply it to a store.
Please note: It may take up to a few business days for your account to be approved after registration. However, you can still start accepting transactions immediately. Furthermore, the fund will be AUTHORIZED until the account is APPROVED. If the account is not approved or in violation of the terms of service, the funds will not be processed from the customer’s account. Please take the appropriate precautions before starting your transactions.
WePay Payment Dashboard
This section will cover how to navigate the WePay dashboard. You can access your dashboard by going to https://home.wepay.com/. Once you have logged in, you should see the following screen:
WePay Homepage Screen.
From the homepage, you can click on settings to add a bank account to start receiving your payments. The screen should be displayed as such:
Screen For Adding Bank Account.
From the dashboard, you can click on reports and it should display a list of all your payment transactions. You are then able to click on a payment to see more information and issue a refund. The screen should look like the following:
WePay Reports Screen.
WePay Refund Screen.
To add another moderator to have access to your account for any reason, you can click on Dashboard > Settings > Members to do so. You should see the following screen where you are able to add another admin sending an invite via their email address:
WePay Settings Screen.
