ShippingEasy Shipping Management

• Overview
• The Setup
• FAQs

 

Overview

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ShippingEasy is shipping made easy. Discount rates to save you money when printing shipping labels. Smart online software saves you time.

 

The Setup

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To integrate your AmeriCommerce account with ShippingEasy you'll need to access your ShippingEasy account's SETTINGS tab.

 

1. Navigate to the SETTINGS tab

2. Click on the STORES & ORDERS page under the INTEGRATION section

3. Once there, click on the the + Add New button on the side of the screen.

4. From the Platform drop down menu, select AmeriCommerce

 

5. You will be prompted for your AmeriCommerce credentials

 

6. In the Store Domain field, type the URL to your store, without the https:// at the beginning.

7. To get the AmeriCommerce store Access token, open another browser window and login to your AmeriCommerce account.

8. Click the Tools link in the lower-left corner.

9. In the Tools menu, click the entry for Apps & Addons:

10. By default, you should be on API Apps & Integrations.

 

11. Click the New button in the upper-right corner

 

12. Type in "ShippingEasy" for the App Name and enter "Shipping" for the App Description. Then click Next

13. Under the entry for "OAuth2 Flow", click Select:

14. Click Finish in the upper right corner.

 

15. If you only have one AmeriCommerce store, skip to step 17 to find your Access token

 

16. However, if you have multiple AmeriCommerce stores, you have two options at this point:

• Have ShippingEasy pull orders from each AmeriCommerce website, as individual stores.
  
  This will give you maximum control over your order management. Just use the steps to connect an existing store, using a unique URL for each store.
  
  To complete the integration for this store, skip to step 17 to find your Access token.
  
  Then be sure to repeat the steps in this article for additional stores.
• Have ShippingEasy pull all orders from all your Americommerce websites, as a single store.
  
  If you prefer this option, follow these additional steps:
  
  
  1. On the row for ShippingEasy, click the icon for Edit - it has an arrow on it
     
     
  2. Check the box for Tokens Access All Stores and then click Save.
     
     

 

17. On the row for ShippingEasy, click the icon for Access Tokens - it looks like a head and shoulders drawing.

 

18. Click New.

 

19. Click the check boxes for all of the following permissions.

People Permissions:
     View customer, user, or profile data
Orders Permissions:
     View and change order data
Catalog Permissions:
     View catalog data
Other Permissions:
     View and change configuration settings
     Perform System Tasks
     Stay logged in without expiration

20. Click the Save button.

 

21. The newly created token is shown at the top of the list of tokens; click the magnifying glass icon.

 

22. Copy the Access token value from AmeriCommerce.

 

23. Paste it into ShippingEasy. Then click the Save button and you're done! 

 

If you have multiple AmeriCommerce stores, and chose to integrate each individually, return to the beginning of this guide to get started integrating your next store.

 

FAQs

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How does it work?

Periodically ShippingEasy will automatically read orders from your AmeriCommerce account and load them into your ShippingEasy account.

You will see the AmeriCommerce orders in ShippingEasy on the Orders page as soon as you log in.

Once shipped, shipment data will be sent back to AmeriCommerce.

 

How do I configure the AmeriCommerce support?

ShippingEasy’s step-by-step guide is illustrated above and is also available here.

 

Are all orders sent from my AmeriCommerce account to ShippingEasy?

No. As AmeriCommerce permits using custom statuses, ShippingEasy is looking for specific Boolean values when syncing your orders:

Once an order has been placed, ShippingEasy will download the order if it is "Open" (i.e. it needs to be shipped) and if it is "Unshipped" (i.e. it has not been shipped).

ShippingEasy will never sync an order that is still considered a quote. Likewise, if an order is "Shipped" (i.e. has already been shipped) or "Not open" (i.e. does not need to be shipped), then it will not sync.

 

How often are my orders synced?

By default, orders are automatically synced every 4 hours. However, you can disable this automatic order download and opt to manually sync your orders via the Sync with store button when you are prepared to ship them. Learn more about disabling automatic order downloads.

 

What information is sent back to AmeriCommerce when I ship an order in ShippingEasy?

ShippingEasy will update the order status, as well as tracking number, carrier, carrier service, and specific line items from the order that were included with the shipment.

When updating the order status, ShippingEasy will update the order in your AmeriCommerce to a new "shipped" state. We determine the shipped state by finding a status that is either:

1. Named "Shipped".
2. That is associated with the Boolean values indicating the order is "Not open" (i.e. does not need to be shipped), "Shipped" (i.e. has already been shipped), and "Not a quote" (i.e. the order was completed).

We do not currently support recording the cost of a shipment, so that information is not sent from ShippingEasy back to AmeriCommerce.

 

What happens when I ship only part of an AmeriCommerce order?

AmeriCommerce does not have a "partially shipped" order status. So if you split an AmeriCommerce order in ShippingEasy, ShippingEasy will send the shipment information to AmeriCommerce when each of the split orders ships. The status of the order itself, however, will not change in AmeriCommerce to "Shipped" until all line items from the original order have been shipped.

IMPORTANT: if instead of using "Split Order", you use "Split Quantity", the order will update in AmeriCommerce to a status of "Shipped" after the first shipment is sent.

 

What happens when I use “Mark as Shipped” on an AmeriCommerce order?

Selecting "Mark as Shipped" on the ORDERS page in ShippingEasy will send the shipment information back to AmeriCommerce where it will be added to the order. The status of the order in AmeriCommerce, however, does not change.

 

What happens when I duplicate an AmeriCommerce shipment?

If all of the line items in a AmeriCommerce order have already been shipped, ShippingEasy will not add additional shipment information nor additional tracking to the order in AmeriCommerce.

 

Does ShippingEasy support AmeriCommerce product options?

Yes. If you setup your AmeriCommerce products with "Options/Variants", then product options will sync with your orders.

 

Catalog > Products > Edit Product: Options/Variants

 

 

To view these options in ShippingEasy, be sure to adjust your settings in ShippingEasy to display product options.  Learn more about configuring ShippingEasy to display added product options.

 

If you have problems using ShippingEasy that require extra assistance, feel free to reach out to ShippingEasy’s team.

• Anyone can post questions in the ShippingEasy Community forum and the ShippingEasy Customer Success team will be happy to assist.
• All ShippingEasy accounts will see links for additional resources in the upper left corner in app:
  • New accounts trialing on a paid ShippingEasy plan (Basic and above) will see links to email or call ShippingEasy’s Sales Team.
    
  • Fully registered accounts on a paid ShippingEasy plan (Basic and above) will see links to email, call, or chat ShippingEasy’s Customer Success team.
    
  • Accounts trialing or registered on ShippingEasy’s free Starter plan will see a quick link to ShippingEasy’s Support Center.
    

 

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