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Inventory Overview

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5 comments

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    Gabe Gibler

    I just wanted to say that I absolutely love that the actual logic is laid out for how the stock statuses get used or for how they come into play. That's exactly what a help file should do in order to be helpful! Love it!

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    Wendy Zak

    If an order is canceled (or deleted), how does Americommerce handle returning the inventory from the canceled order back to the store? or does it?

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    Kathy Sechrist

    Same question as above - when order status is changed to "cancel order" or the order is deleted, it doesn't look like the inventory is being returned. I'm guessing that the next sync will take care of it (running a test now to confirm) but if the cancelled order was for the last item in stock, I hate leaving it out of stock until the next sync.

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    Bryan Wolfe

    Is there more info on the process of a cancelled order? How doe the customer get refunded in addition to the inventory questions above? Thanks!

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    Wendy Zak

    There is a thread about this in the Americommerce Knowledge Center Community Forums. Though I haven't been able to get an answer from AC about the problem with canceling orders not returning inventory to variant stock. Here is the post: https://support.americommerce.com/hc/en-us/community/posts/115005559873-Inventory-control-with-failed-canceled-orders

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