Storefront > Content > Files
Cart.com supports mass file upload and download via SFTP. To connect your site over SFTP you’ll need the following:
- An SFTP Client
- SFTP Credentials
If you don't already have an SFTP client installed there are many free options available (FileZilla, CuteFTP, SmartFTP, FTP Explorer, FireFTP, WinSCP), and each has its own interface and features.
Once you have an SFTP client, SFTP credentials can be obtained by submitting a support ticket.
SFTP Client Configuration
The following settings are to be used with your SFTP Client:
- Server Type: SFTP (SSH File Transport Protocol)
- Host: ftp.americommerce.com
- Port: 22
- Username and Password: These are separate from your Admin login. SFTP credentials can be requested by submitting a support ticket.
Under your client’s Transfer settings you’ll want to limit the number of simultaneous connections to 2.
Note: Only one person should be logged into your FTP account at a time.
Once your settings are configured you should be able to connect. If the connection is successful you will see the directories of your site’s file system.
Troubleshooting Connection Errors
If you are receiving timeout errors or messages saying the server failed to respond you may need to increase the server timeout settings. Increase it to 180 or disable the timeout and try the connection again.
If you are receiving authentication errors, then the username or password may be incorrect.
Ensure the SFTP Configuration settings are correct and have not been changed, and if you are still receiving errors please contact our support team.
Note: A screenshot of the error, and a screenshot of your connection settings can help our support team better assist you.
Uploading & Downloading Files through the File Manager
If you are uploading a single or small number of files, it may be more convenient to use Storefront’s File Manager.
You can reach the File Manager by navigating to Storefront > Content > Files.
You can upload files by clicking the settings icon and selecting the Upload Files Here option.