This article will walk you through the process of refunding or voiding an order for a customer.
Note: A transaction cannot always be voided through Cart.com online stores . This is dependent on your payment gateway. Example, Authorize.net will allow a refund only on a settled transaction and not a pending transaction. If you need to void a pending transaction, you may need to login to your payment gateway and process it directly.
Issuing a Refund
To issue a refund through AmeriCommerce, please open the order by browsing to Orders > Orders.
Next, select the order that you want to refund and click on the edit icon (Pencil icon under "Actions" column) for that order. You can use the search options or search bar at the top to narrow your search.
Once inside the order edit screen, scroll down until you see the ‘Payments’ section and hit the refund button.
Clicking this link will open an overlay with options for refunding, such as refund type and amount. You can choose to refund to the original payment method or refund to a gift certificate in the "Refund Type" section. Select the items to refund or refund a specific amount with the "Manual Refund" field.
When using the Gift Certificate option, you can choose between a new or existing Gift Certificate. Click Refund in the top right when you're ready to refund.
Once created, the gift certificate will temporarily show at the top of the order editor, and permanently visible in the payment row.
To issue a partial refund:
A partial refund is essentially the same process. Once inside the order edit screen, scroll down until you see the ‘Payments’ section and hit the refund button. You can either select the products and quantity to refund or use a manual amount.
Set the amount in the "Manual Refund" Box on the refund overlay to the desired refund Amount.
Then, choose "Refund" in the top right.
Create or Edit Refund Reasons
To add or remove Refund Reasons, you can go to Settings > Orders > Refund Reasons.
To add new refund reasons, use the custom field and click the add button next to it.
To remove existing refund reasons, uncheck their respective checkbox and Save.