Customer & Order Management

Customer canceled order- do I refund directly through PayPal?

Deb@WelltodoBaby.com — Fri, 23 Oct 2009 13:40:10 GMT

Hi- new to AmeriCommerce- just launched this week. My customer paid through PayPal but canceled his order. How to I process the refund- in AmeriCommerce, or directly through PayPal?

Batch Delete Customers?

InteriorExpress — Thu, 12 Mar 2009 22:27:50 GMT

We did not find answer for this in the knowledge base. How do we batch delete customers for a store?

We want to delete all the customers registered under one of our stores and reupload a new file.

Anyone else have need for order export to ftp drop shipper application?

Martini Guy — Wed, 29 Apr 2009 23:07:54 GMT

Hi all,

I'm a new Americommerce.com customer. I also have a site on MonsterCommerce.com which I am thinking of moving over. My new site on AC.com uses a drop shipper which requires that I dump new orders to a dedicated drop box at their ftp site rather than send them an email. The AC.com system obviously does not include this functionality and I was hoping their might be other AC.com cart users interested in splitting the dev costs for someone to write an automated application or script to do this for us.

If you are interested, please drop me a line and perhaps we can gang up in RevShare to split the development costs. What I'm looking to accomplish is:

1) Have the application check my website for new orders

2) extract the shipping and item information from the order

3) plug the data into a text file and save it with my order number

4) ftp the order up to an ftp site of my choosing

5) update the cart that the order is "Pending Shipment"

Might also be nice to be able to have the app extract order tracking information from the drop shipper and plug that back into the AC.com cart so I am free to just deal with "trouble orders" or customer service.

Your thoughts?

taylor@bestbodyvitamins.com

eProduct Delivery

Valenzuela — Tue, 28 Apr 2009 02:14:43 GMT

Most of our products are pdf downloadable files. However, I have a lot of customers who can't view the download links. Americommerce technicians have indicated the problem is with the customer's firewall or spam/security settings and that I should experiment with all the possible eProduct settings to see which is most successful.

Rather than experiment on my customers, I wondered if anyone out there is having success with the settings they are using. Anybody got a good configuration you'd like to share?

Thanks, Anne

Multi-Channel Order Management

NetTrails — Tue, 03 Feb 2009 18:13:34 GMT

Hello,

Can anyone give advice on what they use to manage orders in multiple channels. For instance, our Americommerce websites, Amazon.com, Ebay, Overstock.com, etc. I found a few that integrate with a lot of carts but not with Americommerce, there is Stone Edge Order Manager, Ordermotion and ChannelAdvisor as the top ones I believe. Can someone from either Americommerce let me know if you have anything or if someone can share in what they do to make this work. Its getting to be too much time entering them all into excel.

Thanks

John

Net Trails

Integration with Stone Edge Order Management Software

NetTrails — Fri, 23 Jan 2009 19:53:22 GMT

Hello,

I am seeing if you have anything in the works or have something already to integrate with www.stoneedge.com order management. We are looking at different software that can fully manage the order process for multi channels, ie, the websites on americommerce, amazon and ebay.

Let me know

Thanks

##TRACKINGURL## merge code not working

robbrow — Wed, 17 Dec 2008 17:43:42 GMT

Hi everyone,

I am new to Americommerce and I am setting up my store's email confirmation templates and am having some problems with the "Your order has shipped" template.

I can't seem to get the TrackingURL merge to work. Despite what I put in the Tracking URL field of the View Order admin screen, the value of that merge code stays null. It will save, and it will display on the admin screen on subsequent visits, but it won't be assigned to the merge code.

In addition, if I add a tracking code to that same admin screen it will also save in that screen, but it won't populate the ##TRACKINGCODE## merge, nor will it show in the Edit Order screen. I have to add it there additionally, and then it will populate that merge.

My work around has been to add the full HREF link that would be the TRACKINGURL to the Tracking Code field in the Edit Order screen, but this is a bad long term solution.

Does anyone have the ##TRACKINGURL## merge working? What am I missing or doing wrong?

Thanks very much in advance for any information,

Robert Browman

List of Customers by state

Valley Family Church — Tue, 13 Jan 2009 21:32:12 GMT

Is there any way to get a list of customer by state?

Customer Viewing Account Information

Sue G. — Sat, 27 Dec 2008 05:10:33 GMT

Hello,

What do I need to do to enable a customer to view their orders or change their account information? Is their an option that I'm missing that needs to be set? Or what do I need to do to customize a page to add the link ... and what would be the URL?

Thanks,
Sue

Order Forms?

Brandon — Wed, 01 Oct 2008 22:40:57 GMT

Is there a way to create online order forms from the site? If not, if I purchase a program to create one (such as form maker pro) will I be able to integrate it into my site?

Thanks a bunch,

Brandon Barchus

International Orders

1st Mate Tech — Mon, 10 Nov 2008 11:31:01 GMT

Can I control the ability to not allow orders from Countries with a bill/ship to outside of the US or Canada?

Can we view customer Wishlists?

FPC — Thu, 18 Sep 2008 21:09:31 GMT

IS there a way to see the customer wishlists that are generated by the customer? Both public and private? or either for that matter?

Can you customize a Packing Slip?

jpholtorf — Fri, 09 Mar 2007 01:33:12 GMT

I want to include a packing slip with the orders that I send out. I know I can generate and invoice and this will work but with the following shortfalls:

- The template produces a receipt that says "This is your receipt. Please print it for your records." It would be preferable to not have this on it.

- The credit card number is fully printed out. It would be nice to have the first 12 digits X'd out.

If possible it would also be great to customize the form with company logo, etc -

Thanks

Jon

Issuing a refund to a customer

Brian Thomas — Mon, 31 Dec 2007 18:02:29 GMT

I had incorrectly set up the shopping cart to tax shipping and now must issue a refund to a customer. I can find nothing in help or the knowledge base that outlines how to issue a refund to a customer. Please let me know how this is done, as a customer is requesting a refund immediately.

Order Comments

Tiki Girl — Thu, 18 Oct 2007 17:01:42 GMT

I am wondering what the Order Comments section is for in the Order Information area? Can the customer view this information or is this just an order management tool for the store staff?

Mfg - Order Comments Section

Tiki Girl — Thu, 18 Oct 2007 17:05:49 GMT

I am wondering what the following Mfg section is for and how it works?

Mfg Invoice Paid:

Mfg Invoice ID:

Mfg Invoice Amount:

Inventory Notification

Tiki Girl — Wed, 17 Oct 2007 17:43:47 GMT

I have been looking thru the documentation and knowledgebase but can't find anything on when a change occurs in inventory. I am wondering if there is a way to be notified that an item is out of stock?

Invoice / Packing Slip

Tiki Girl — Mon, 15 Oct 2007 15:13:50 GMT

I am wondering if there is a way to remove the following text from the invoice and packing slip?

This is your receipt. Please print it for your records.

Page 1of 1

Bottom of the Page - site address for view invoice or view multipleInvoices

Any help would be appreciated.

Mass edit orders

fleck64 — Wed, 06 Jun 2007 06:44:24 GMT

Can you mass edit orders like the mass edit products?

John

OrderMotion Intergration and System of Record

alawishous — Mon, 07 May 2007 20:09:34 GMT

Given ACs integration with OrderMotion, is it possible to use OrderMotion for order entry(mainly for their phone scripting, etc) but keep AC as the "System of Record"? I know Order Motion would like to be the system of record, but I'm curious if the information can flow the other direction from them(OM) to you(AC)?

Brian

Telephone Orders and PayPal Payment Request

alawishous — Tue, 24 Apr 2007 14:56:03 GMT

I'm trying to enter a phone order(alot of my orders will come via phone) from a customer who would like to pay with PayPal. How do I "Request Payment" via PayPal at their specified email address through Americommerce?

Thanks in advance,

Brian

Providing Quotes

mouseshop — Sat, 10 Feb 2007 20:12:51 GMT

I would like to see the ability to have my customer request a quote for products (Purchasing large quantities). I should then be able to send them a quote electronically. TThe customer should be able to change the quote into an order.

Since most of my business is B2B, this is very important. I get requests for quotes all the time, however I have to handle it through email.

Tracking Infomation?

peg — Wed, 21 Mar 2007 15:42:40 GMT

I was just in the email editor screen and was disappointed that it is not setup to send the users the tracking #s for their packages. Is there a way (codes) to enter that will allow for this, even with multiple packages? Also is there a way from the order status screen that it could link up to the shipping vendor's website - and a link put in for each package that is tracked - have it open a window with the tracking infomation of that package without them having to leave our site to go to UPS or FedEx?

Order overview

peg — Wed, 21 Mar 2007 15:29:09 GMT

Can someone please give a quick overview of how orders are processed? Such as is the users credit card automatically processed? Other store solutions i've worked with gave you the option to choose whether to instantly charge or what till item has shipped then process card - only does an authorize at time of order. There really isn't much info in the knowledge base at all about order processes.

Payment of Invoices

mouseshop — Sat, 10 Feb 2007 19:58:40 GMT

Some customers have paid for their product without shipping. When they are asked to pay for their shipping, they are unable to because the invoice shows as paid. There needs to be a way to change the invoice to allow partial payments. Maybe something like spawning a sub invoice for the remaining balance.