Reporting & Analytics

WYSISYG editor breaking scripts in footer

Murdock — Wed, 21 Oct 2009 18:54:42 GMT

I was called in to help debug another AC client's analytics and noticed something odd:

In the footer, once you open the wysiwyg editor it automatically comments out the scripts from the html with an RAEditor prefix in the comments. It seems to be caused by the editor in AC; as a work around we created the analytics scripts as files on the server and use an external reference merge to call it in. Works fine now.

Not sure if anyone else if having this type of problem, and I'm hoping AC has some insight into this. Thanks!

Report on Coupon Codes?

mdblum — Thu, 03 Sep 2009 14:50:02 GMT

Is there a quick and easy way to pull data associated with the use/redemption of coupon codes? I'd like to see at least the following:

# of Orders

Total Sales of All Orders

Total Discounts

Import past traffic data?

wbhartmanii — Tue, 16 Jun 2009 14:17:26 GMT

I am setting up a new store that is being migrated from another system. Is there a way to import past traffic data into Americommerce so that I can report past traffic?

AdCode and Google Analytics Tracking problem

robbrow — Fri, 02 Jan 2009 05:20:43 GMT

Hey everyone,

I am seeing some strange tracking phenomenon and I am wondering if anyone else using AdCodes on AdWords campaigns might be seeing it too.

I haven't changed any of my ads, but it looks like all of a sudden Google Analytics stopped recording the query string associated with my AdCode completely a few days ago, and is not recording the clicks coming off my add as PPC clicks at all.

I have crossed checked with Americommerce reporting, and the visitors with the AdCode are getting to me, and the total clicks are roughly the same. So, it is showing the traffic, just not showing the AdCode query string as a page, nor associating those clicks with my PPC campaign. It mistakenly shows at that traffic as Google organic instead of Google PPC.

Naturally, I started with the assumption that this up to something completely Google Analytics related, but I have other sites on which I am using similar query string reporting, and there is no change with Google Analytics reports on those sites. The query strings are being recording, and they are showing as PPC traffic. It is too early to be sure, but it feels to me like something related to Americommerce AdCodes.

There is one more oddity adding to this mystery... about the same time Google Analytics stopped recognizing my AdCodes and recording those clicks as PPC traffic, the page /default.aspx began to show up highly trafficked in the daily reports, and it never has before. That page is never show as a live address on my site, everything points to the root /. Very strange.

If anyone else is using AdCodes on AdWords campaigns and Google Analytics, I would love to hear if you are seeing something similar.

Thanks!

Rob

Visitor count on Home page Dashboard

stacynan — Fri, 28 Nov 2008 16:37:55 GMT

I've noticed that the Visitor count on the Dashboard even includes Robots (Spider) visits. They should not be included as Visitors to the website! Isn't there a way for AmeriCommerce to not count these "visits" to our sites? I know they aren't tracking Google and Yahoo spider visits, so why are these other spider crawls showing up as if they are "people" surfing out websites?

And it's also counting our own traffic when we log into AmeriCommerce and work on our sites or view our backend information. Why even have a visitor count if it's not going to be accurate? Sorry, I'm just frustrated that Google Analytics is accurate, but our own backoffice isn't.

Abandoned Carts and Current Customer Logins

FPC — Thu, 23 Oct 2008 18:45:04 GMT

I have significant amoutn of abandonded carts each day. Enough that I try to look at them a few times a week. Most don't provide a name and email address, but occassionally they do. Does anyone know if a customer has already placed an order, logs back in to check the status of their order and then logs out, if this creates the illusion of an abandonded cart? A suspicious number of names and email addresses are from past customers.

Order Detail Reporting

Suzie — Thu, 09 Oct 2008 18:41:42 GMT

Is there a way to view or export the order details such as Company Name, Name, City, Sales Dollars, etc. within an given Micro-Store?

Thanks.

Let your customers speak to you

Manjula — Fri, 07 Mar 2008 16:48:06 GMT

Hello all,

I came across an excellent tool this week and I thought I'd share my experience with it and maybe if others implement it, we can share our experiences.

4Q is a survey tool that lets you implement a permission based survey of your visitors. Giving you the ability to let your customers speak with you. To not repeat whats already been explained very well on Avinash's blog - you can read about it directly at http://www.kaushik.net/avinash/2008/03/4q-the-best-online-survey-for-a-website-yours-free.html

Few key points:

It is permission based and not invasive. No pop up windows.
It is short
It is extremely easy to implement
You can regulate the percentage of visitors that are offered the survey.

It is a free tool, no strings, no ads - nothing. Many of you may already be following Avinash Kaushik's blog and may have already heard of it - but I just wanted to drop in a post incase it was missed.

We implemented it last night and are already gaining insight into what visitors are coming to the site for. Although a little early for actionable insights - I am certain we will find some very useful information here.

Please Note - I am not affiliated with 4Q, iPerceptions or Avinash Kaushik (apart from being of the same country of origin :-) - which really means nothing in this global village.) I am just a huge fan of Web Analytics.

Enjoy!

Manjula

Bounce Rates

Mark D — Fri, 27 Jun 2008 12:42:30 GMT

Can anyone tell me how the bounces are determined? Is it a one page visit with no time limit or a time limit like 10 or 15 seconds?

My dasboard and Google are showing two very different rates.

Mark

Verifying your site with Google

Brian Thomas — Sun, 17 Feb 2008 11:30:27 GMT

I'm trying to verify my site with Google and they are asking that I insert a META TAG ( <meta name="verify-v1" content="/P3A761eSCyXGnsBbShFg8twB8spdVohvZMCNMVDOn0=" />) into the HTML on my home page. The placement is very specific...between HEAD tags. I have looked at the HTML for the header and home page and cannot identify the proper location for placement of the required META tag.

Please let me know where to go and how to insert this (do I need to leave it in the code permanentl?).

Reporting on individual products

alexw — Tue, 14 Aug 2007 20:22:20 GMT

Is there a report that I can run that will tell me the dates of sale of a particular product? What I'm really looking for is a line graph that would tell me if sales in that product have gone up/down or stayed the same. The only report that I can find that comes close is the E-Commerce Sales report, but that doesn't tell me when products were ordered, just the total amount during the specified range.

Thanks - Alex

Bug Reports

sewvacdirect — Wed, 11 Jul 2007 23:24:52 GMT

I know this is not the bug reporting section. That being said..

"Reported Bugs" does not work for me in either FF2 or IE7. "View Defect" "Add Defect" and "Edit Defect" do nothing, and the list is never populated. I just get "There are no items to display."

It was a little alarming that when I tried to report a bug, the tool that I use to report the bug doesn't work itself.

Anyway, here are my problem. Whenever the theme setting for "After Adding To Cart" is set to "Returns to last product or category page", every time an item is added to the cart, it is added at twice the quantity the user specifies. So if I wanted 2 gadgets, and wrote 2 in the quantity box, after adding to the cart, there would be 4 instead.

Another thing I noticed is that when I add something to the cart, then update a quantity or check shipping rates, the "Continue Shopping" button just refreshes the page (or in any case, returns to the previous page, which is the same page). It only returns to the last product or category page if the cart was not modified.

Dashboard Summary - visitors

peg — Mon, 18 Jun 2007 16:05:42 GMT

Has anyone else noticed that with the lastest updates that it has created a bug in the reporting of "Todays" visitors - it will now show total & online visitor count as being the same total all day long.

Quickbooks Integration

mouseshop — Sat, 10 Feb 2007 20:39:16 GMT

Is there any plan to add the Quickbooks integration as part of the base cost of the system? This is a very important reporting tool and having it as part of the system rather than an add-on would be nice.