myAmeriCommerce: Active Threads

International shipping

Robert S — Tue, 10 Nov 2009 23:41:30 GMT

I'm beggining to recieve a lot of interest for international orders. What is the best way to set up international shipping for my products? They are small items no more than 1 lb.

Customer canceled order- do I refund directly through PayPal?

Deb@WelltodoBaby.com — Fri, 23 Oct 2009 13:40:10 GMT

Hi- new to AmeriCommerce- just launched this week. My customer paid through PayPal but canceled his order. How to I process the refund- in AmeriCommerce, or directly through PayPal?

Internet Fraud

mpoin01 — Fri, 07 Aug 2009 13:24:22 GMT

We have seen a real uptrend in fraud recently. Most of it was caught before the items were shipped. However we did lose about $700 on a couple of orders that slipped through the cracks.

The biggest problem is shipping items to a different address than the credit card. Since much of our business is B2B we cannot install an address restriction. We would lose too many sales.

I was wondering if other people are seeing this trend? Also, are there other things you might suggest to increase the security.

Thanks

Google base multi sites one account

SafetyStore — Fri, 06 Nov 2009 00:12:21 GMT

I have 6 AC websites and need to know if I have to get 6 individual accounts to make the feed work or can I just use one main account. I keep getting error messages that the domain name does not match.

Any thoughts, I am very new to all the cool free stuff in the Google Webmaster and since sales suck right now I need to pull out all the stops.

Any thoughts or ideas would be helpful. I have a lot of tweaking left to do to get our sites where they need to be.

3rd Party Search?

jlk — Wed, 01 Apr 2009 17:05:46 GMT

Has anyone implemented a 3rd party search into their site?

Catalog differentiation among multiple stores

SoHoJet — Thu, 24 Sep 2009 14:32:42 GMT

I am looking for the best way to differentiate our catalog among multiple stores. Until now, we have geared our catalog (item) content to one store. We are now starting our second store with Americommerce because we found the system to be exceptional at targeting niches within a particular category. Americommerce's SEO customization ability is not matched anywhere else that I know of. Over the last year, we have not had one duplicate customer generated by our Americommerce site. That means that all Americommerce generated business was incremental!

If anyone has success using the Merge Codes to differentiate the catalog based on multiple stores, I would greatly appreciate any advice. The search engines are getting smarter every year and can actually find duplicate content within a particular page. I am looking for a way to avoid the "duplication penalty" that happens often with the major search engine.

We would need to differentiate all product page meta tags as well as detail content. Is there a custom merge I can create per store to accomplish this?

Thanks in advance for your help.

- John

Gift Certificates / Gift Vouchers

NGB — Tue, 08 Sep 2009 23:12:15 GMT

Hi All,

We're looking for community support to build this module.

Q. Who will benefit?
A. Every AC customer that sells products and would like a new sales/income stream.

Basic brief:
To enable customers to purchase gift certificates, which can be emailed to a recipient, and used as a form of payment on the AC storefront.

Benefits:
- Capture gift sales, particularly during Christmas period
- Customer acquisition: Gift recipients become NEW customers!
- Capture corporate sales (staff incentives etc)
- Use certificates as sales incentives for your existing customer base. i.e. Spend $x and receive a $x certificate for your next purchase.
- Certificate redemption reporting - measure certificate profitability

Example uses:
1/ Send [GIFT CERTIFICATE EMAIL TEMPLATE] ,to [all customers that have opted in to newsletters.] AND [all customers that have not purchased for], [greater than 180 days] of [STORENAME]

2/ Bulk generate certificate codes and merge them into an offline or online direct mail piece.

Example orders:
- A corporate customer would call us and say: Please send out (via email or print mail) 50x $50 vouchers for store 'X' with an expiry date of 'X'. (i.e. 50 different recipients/cert-codes generated on the one order)

- Alternatively, a customer could simply buy multiple certificates on the front-end storefront (add them to their cart), and assign an email address (a recipient) to each of the certificates and checkout.

Notes:
To be clear, these are NOT coupon codes. (although they do share some similarities)

Unlike an existing coupon code - the gift certificate is a unique code, and a form of tender (like a credit card). It is tied to a customer account, therefore if a customer only spends a portion of their certificate the balance is retained for their next purchase.

Security & limited liabilty: unlike a coupon code, a certificate code can only be used once - period. Whereas a coupon code can only be set to be used once 'PER CUSTOMER'.

Unlike an existing coupon code - a gift certificate can be purchased by a customer and sent/given to a NEW customer!

Funding:
We are prepared to contribute several thousand dollars to get this completed by end of Oct 09 in order to take advantage of this years peak holiday/gifting period. That is approximately 25% of the dev share estimate.

Please register you interest below (within the next week, so we can hit the deadline) and AC will report back on whether this is a go for immediate development.

Cheers

adding terms and conditions check off button

SafetyStore — Tue, 13 Oct 2009 16:42:40 GMT

We would like to have a check off button with a link to the Terms and Conditions on the check out page. Is there a Knowledge base for this? If the customer does not check the box we need a message to remind them before they proceed.

partial shipping

llewis — Mon, 16 Nov 2009 16:57:01 GMT

How does partial shipping options work with regard to re-calculating shipping charges, will the order be marked "partially shipped" or only "shipped" upon full shipment? Is there an email sent to the customer that details what has shipped and what is pending?

research paper

dude — Thu, 12 Nov 2009 17:10:03 GMT

Custom research paper writing service from professional writers with MA and PhD degrees.

Order 6 get one free

Tom — Wed, 11 Nov 2009 14:47:25 GMT

Can anyone help me a rule to show a customer gets one free with every six ordered?

Thanks.

Restrict Shipping with Global Regions

jadair — Fri, 30 Oct 2009 17:58:38 GMT

I am getting ready to set up an AmeriCommerce account, but wanted to have all my ducks in a row before I get started.

If someone could give me some insight into this, it would be greatly appreciated. I work with a number of distributors who have defined sales territories. They are wanting to offer products online, but in order to drop ship from the OEM to the customer, the customer must be within their sales territory. From what I have read, shipping can be restricted using Global Regions. Which leads to my questions. Is is possible to restrict shipping to specific states or zip codes? If so, is it possible for the customer to enter a zip code up front before filling a cart and then not being able to have it shipped? ..and is it possible to define Global Regions for microstores or only the storefront?

Any insight that could be offered would be appreciated.

Thanks

Address Book Now appearing at checkout

jlk — Wed, 04 Nov 2009 20:47:27 GMT

Did the checkout screen change automatically without me making any changes? It seems there is now an address book on multiple sites I operate. Why would an address book show up for a user who is not logged in or is not a member of the site? Is there a way of removing this?

Affiliate Console

russellorganics — Wed, 30 Sep 2009 23:55:25 GMT

Hey all,

Anyone using the built in affiliate console??

Have a bunch of questions and am interested how well it works. Let me know and I would like to ring you up for a chat.

Thanks

Is there a way to print a UPS shipping label?

Shannon Lynd — Sun, 01 Nov 2009 22:20:14 GMT

Is there a way to print a UPS shipping label directly from AmeriCommerce?

Catalog>Product Editor>Group Add Product to Group not working

Jamie Thompson — Fri, 30 Oct 2009 09:03:35 GMT

Hi,

I am trying to set up a Kit composed of four other Products using the Product Group function. I select the + next to the "Add Product to Group [Beta]".

The first product is added successfully. All other attempts to add a second product fail. Any idea why this is failing?

Additonal useful information:

I'm using the "free trial" version

I'm using Safari for my browser

I've tried changing the "Group Type" and have had no success at all.

TIA for any suggestions.

Why is Hot Sellers excluding our most popular seller?

Daniel White — Wed, 28 Oct 2009 18:01:05 GMT

I checked the Knowledgebase and it says for Hot Sellers:

Hot Items based on total sales of an item. There is no override

Yet, instead of displaying our top selling item, it displays #2, #3, #4, and #7 (I show four items).

Is the issue that the module is exclusive? Our #1 selling item is a spotlight item. However, while our #5 item is a spotlight item our #6 is not.

WYSISYG editor breaking scripts in footer

Murdock — Wed, 21 Oct 2009 18:54:42 GMT

I was called in to help debug another AC client's analytics and noticed something odd:

In the footer, once you open the wysiwyg editor it automatically comments out the scripts from the html with an RAEditor prefix in the comments. It seems to be caused by the editor in AC; as a work around we created the analytics scripts as files on the server and use an external reference merge to call it in. Works fine now.

Not sure if anyone else if having this type of problem, and I'm hoping AC has some insight into this. Thanks!

Spider Pageview and Pageview Suspects

Suzie — Tue, 20 Oct 2009 13:16:54 GMT

I am not that familiar with either of these terms and was wondering if I should be concerned if there is a spike in either or both of these.

I can be your site manager

Scott — Thu, 22 Oct 2009 17:37:48 GMT

Hello,

(search keywords for this post: site management, assistance with site design, site administration, site manager, part time, consultant)

If you are looking for a site manager with Americommerce Experience, I can help you.

I have been with AC for over three years.

You can see my latest site under production here:

http://www.extenzeeffects.com/store/?SessionThemeID=9

I can work with you from concept, through design, product input, categorization, SEO planning, marketing planning and go live.

My goal is to build a client list of 5-10 clients.

Feel free to contact me at scott@queststores.com

Thanks,

Scott

How to see/edit design of order processing pages?

Brent — Wed, 21 Oct 2009 22:32:32 GMT

How do we go about seeing/modifying pages that are part of the cart check out process, ie View Order, My Account, Receipt, etc? I understand how to access the CSS theme templates, but how do we actually view these post-transaction pages to modify their design without actually running a real order through the cart?

Thanks for any advice.

Site Structure Recommendation?

Brent — Tue, 20 Oct 2009 19:03:25 GMT

When a site is located at a 3rd party host, is it possible/recommended to have only the cart portion of the site run by Americommerce?

We have an existing site to which we want to add a small store. The set up docs state that carts can be added to existing sites, but I'm wondering how this works when it comes to linking to the cart from any page on our site? How does one make cart links available site-wide when only the cart portion of the site resides on AC?

Setting the default checkbox state for mailing list

alexw — Wed, 19 Dec 2007 18:25:47 GMT

Hi,

Is there a setting somewhere that controls the default checkbox state for the mailing list (on the OnePageCheckout)? I'd like this to be checked by default.

thanks

Can a microstore have a different payment gateway & merchant account than the main store?

Shannon Lynd — Thu, 15 Oct 2009 18:16:39 GMT

Can I have a store with 4 microstores each with a different payment gateway and merchant account?

Subscription/Recurring Orders

alawishous — Mon, 12 Mar 2007 20:40:44 GMT

Do you support subscriptions or recurring billing? For example, a "wine of the month" subscription where the user signs up for a program to get sent products periodically and is billed periodically as well. I was looking aronud the system and couldn't seem to find this. Is this part of the roadmap?